Job Description

We're Hiring! - Customer Service Representative

About Toolden - Toolden is one of the UK's largest independent distributors of power tools, hand tools, fixings, accessories, and more.

The Role- At Toolden, our customers are at the heart of everything we do. We're looking for a proactive, customer-focused Customer Service Representative to join our friendly, fast-paced team. You'll work alongside experienced colleagues to ensure every customer's journey with Toolden is smooth, professional, and memorable.

What You'll Do - Be the first point of contact between Toolden and our customers -- answering queries via phone, email, and live chat. - Provide clear, friendly, and solution-focused responses to customer inquiries. - Manage and track customer requests using Zendesk and other support tools. - Update product information, and resolve service issues. - Experience in use of Microsoft packages.- Liase with both internal and external customers

What We're Looking For - Proven customer service experience, ideally in a multi-channel environment. - Comfortable working with systems such as Zendesk, Live Chat (training will be provided)- Strong Excel skills - Excellent written and verbal communication skills. - Strong problem-solving abilities and attention to detail. - A positive, can-do attitude with a genuine passion for helping people

Why Join Toolden? - Be part of a supportive, collaborative team. - Opportunities to learn, grow, and expand your skills. - A customer-first culture where your work truly makes a difference. - Competitive salary and benefits package.

To apply, email your CV and covering letter to: joanne@toolden.co.uk Closing Date: 17th October 2025Job Location: Ellon, Aberdeenshire

Job Type: Full-time

Pay: 23,850.00 per year

Benefits:

On-site parking
Work Location: In person

Application deadline: 17/10/2025