Job Description

Customer Service Advisor - Be the Voice That Makes a Difference

Location:

Frodsham, Cheshire

Job Type:

Full-time

Salary:

Up to 25,000 per year

Are you someone who thrives on helping others, solving problems, and creating positive experiences? We're recruiting on behalf of our client--an award-winning, family-run independent retailer with over 50 years of success in the industry. Known for their exceptional customer care and strong company values, they're now looking for a

Customer Service Advisor

to join their growing team.

This is more than just a customer service role--it's a chance to be part of a business that genuinely values its people, invests in their development, and celebrates success together.

About the Role

As a Customer Service Advisor, you'll be the first point of contact for customers, providing support across a range of channels including phone, email, and live chat. You'll be handling everything from general enquiries to more complex issues, always with a focus on delivering a first-class experience.

You'll be working in a fast-paced, supportive environment where no two days are the same. Whether it's helping someone choose the right product, resolving a delivery issue, or simply offering reassurance, your role will be key to maintaining the company's outstanding reputation.

Key Responsibilities

Deliver exceptional customer service by responding to enquiries and resolving issues promptly and professionally. Handle complex or sensitive situations with empathy, patience, and confidence. Communicate clearly and effectively, adapting your tone and approach to suit each customer. Collaborate with internal teams (sales, logistics, aftercare) to ensure smooth resolution of customer concerns. Maintain accurate records of customer interactions using internal systems. Uphold the company's values of honesty, professionalism, and respect in every interaction.

What We're Looking For

A minimum of 2 years' experience in a customer service or complaints handling role (retail or call centre experience preferred). Strong communication skills--both written and verbal--with the ability to explain information clearly and calmly. Excellent problem-solving and negotiation skills. A naturally empathetic and patient approach, especially when dealing with challenging situations. The ability to multitask and manage time effectively in a busy environment. A positive, proactive attitude and a genuine passion for helping people.

What Our Client Offers

A competitive salary of up to 25,000 per year 28 days' paid holiday (including bank holidays) A structured induction and onboarding programme at their Frodsham Head Office Ongoing training and development, including support for professional qualifications Clear progression pathways and opportunities to grow within the business Regular team-building events and staff recognition awards Discounted gym membership and a comprehensive health plan Additional perks including your birthday off and a paid charity day each year Generous staff discounts and a referral bonus scheme

Why This Role Stands Out

This is a fantastic opportunity to join a company that truly puts people first--both customers and employees. You'll be part of a close-knit, supportive team where your ideas are welcomed, your efforts are recognised, and your career can flourish.

Whether you're looking to build on your existing experience or take your customer service skills to the next level, this role offers the perfect platform to do just that.

Ready to take the next step in your career? Apply today and become part of a company that's passionate about delivering excellence--and helping you do the same.

Job Types: Full-time, Permanent

Pay: 25,000.00 per year

Benefits:

Company events Company pension Employee discount Free parking Gym membership Referral programme Sick pay
Schedule:

8 hour shift Day shift Monday to Friday
Work Location: In person