Curely Pharmacy is a fast-growing online pharmacy dedicated to delivering safe, efficient, and personal care to our patients across the UK. We specialise in weight loss treatments and high-demand health products, with a focus on exceptional service and trust.
:
We are looking for an experienced
Customer Service Representative
to join our team. You will be the first point of contact for our customers, providing high-touch, compassionate, and professional support across phone, email, and live chat.
Key Responsibilities:
Handle incoming calls and respond to patient enquiries in a timely and professional manner
Manage ongoing cases and follow-ups, ensuring a seamless experience from order to delivery
Provide accurate information on prescriptions, products, delivery timelines, and processes
Liaise with suppliers, couriers, and internal teams to resolve issues efficiently
Maintain detailed records of interactions and support ticket updates
Deliver a personalised, empathetic service aligned with pharmacy care standards
Escalate medical or complex issues to the appropriate pharmacist or manager
Requirements:
Minimum 2 years of customer service experience
, ideally in healthcare, pharmacy, or similar high-trust industries
Confident and professional phone manner with strong written communication skills
Experience using CRM systems and handling support tickets
Ability to multitask and remain calm under pressure
A passion for patient care and delivering service that goes above and beyond
Working Hours:
Full-time, Monday to Friday (occasional weekend cover may be required)
Salary:
Competitive, based on experience
Job Type: Full-time
Pay: 91.52-200.51 per day
Benefits:
Company pension
Employee discount
Free parking
On-site parking
Work Location: In person
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