Customer Service Representative Job in Domestic Housekeeper for Private Household

Customer Service Representative

Glasgow, SCT, GB, United Kingdom

Domestic Housekeeper for Private Household

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Job Description

Mims is a long-established Glasgow based family-owned business supplying garden pottery to retail centres throughout the UK.

We are growing our team with a new role designed to enhance our customer relationships. This position focuses on customer service and support, engaging with both existing and prospective clients, primarily via telephone and email. Occasional field visits and attending to showroom customers may also be part of the role.

You are a key player in the customer journey from helping them make purchasing decisions, providing support and ensuring their experience is consistently positive the entire time.

You will be working alongside a national sales team, helping them manage and build customer relationships to increase sales through customer retention and acquisition.

Administrative tasks include keeping customer details and sales reports up to date in the company's systems, managing catalogue requests and following up on sales enquires.

DUTIES

At least 12 months call centre experience and 2 years customer service experience

Strong verbal and written communication skills with ability to influence and showing empathy

Advanced skills in Microsoft Office programmes

A solid background in administrative role

High attention to detail

Ability to multitask and stay organised

Critical thinking and problem-solving skills

Ability to work effectively under pressure

Flexible to the needs of the business

Training will be provided

REMUNERATION

Salary between 26,000 to 28,000 with sales target incentive OTE 3,000 per annum, depending on experience and personal skills

Full time permanent contract after completion of satisfactory 6-month probation period.

25 days holidays rising to 28 days with service plus public holidays and day off on your birthday

This position is a full time, Monday to Friday, permanent position with a 6-month probation period.

Please apply by sending your CV, together with a covering letter including your personal email address and contact telephone number to contact interview. Please email to jobs@mimspottery.com

Job Type: Full-time

Pay: 26,000.00-28,000.00 per year

Work Location: In person

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