Customer Service Representative Job in ESO Logistics Ltd

Customer Service Representative

Halesowen, ENG, GB, United Kingdom

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Job Description

Are you an organised, proactive individual with a passion for delivering excellent customer service? We're looking for a motivated

Customer Service Representative

to join our small, friendly team in Halesowen.

Working Hours - 09:00-17:30

Key Responsibilities:

Provide professional, efficient customer support via phone and email Manage Track and Trace queries with accuracy and attention to detail Use Microsoft Office packages confidently to update records, process information and communicate effectively Work towards KPIs and SLAs to maintain a high standard of service Handle tasks independently while also contributing positively to a close-knit team environment Resolve customer issues with initiative, problem-solving skills and a positive attitude

What We're Looking For:

Experience in a customer service role (track and trace knowledge is highly desirable) Strong IT skills, especially within Microsoft Office Ability to work on your own initiative as well as part of a small team Excellent communication and organisational skills A proactive approach to meeting targets and managing workload

What We Offer:

Supportive working environment Opportunities to develop skills and grow within the business Office-based stability with daytime hours
If you're enthusiastic, reliable and ready to make a real impact in a dynamic environment, we'd love to hear from you!

Job Type: Full-time

Pay: 24,420.00-26,500.00 per year

Work Location: In person

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