Job Description

Customer Service Representative - Full Time

We have an exciting opportunity to join our growing team here at

Vintage Sofa Co.

Based at the historic

Jowler Mill

in the heart of the industrial South Pennines, Vintage Sofa Co. is known for its unique collection of

sofas, armchairs, and footstools

, crafted in premium

velvets, leather hides, and Harris Tweed

. Our character-filled showroom is nestled between

Hebden Bridge, Haworth, and Halifax

, in the steep-sided Luddenden Valley.

As the business continues to grow, we're looking for a

Customer Service Representative

to join our friendly, fast-paced team. In this role, you'll represent the heart of our brand - offering down-to-earth, helpful and genuinely caring service to our wonderful customers.

What the role involves:

Acting as the first point of contact for customer queries via phone, email and in person Providing order updates, chasing suppliers, and supporting with any aftersales issues Arranging customer deliveries via our in-house team and partnered carriers Processing returns and communicating resolutions clearly Assisting with

route planning

and

delivery scheduling

, working closely with the warehouse team Keeping accurate internal notes and records Using initiative to solve problems and improve processes wherever possible

What we're looking for:

Customer service experience preferable

, but we're open to the right personality with a willingness to learn Friendly, calm and empathetic approach - especially when handling concerns or complaints Excellent communication skills, both written and verbal Comfortable using computers, email and Excel (full system training provided) Organised and able to manage multiple tasks in a fast-paced environment Strong attention to detail Positive attitude and a team player

Must have reliable transport

- no direct public transport to our location

What we offer:

A

full-time, permanent

position in a growing family-run business Competitive salary depending on experience Staff discount on all products A supportive and friendly team environment Opportunities for long-term development - we love to promote from within
Whether your background is in retail, hospitality, logistics, or admin - if you're passionate about delivering great service and want to grow with a team full of character, we'd love to hear from you.

Apply now

and let's see if we're the perfect fit for each other.

Only applicants selected for interview will be contacted.
Vintage Sofa Co. is an equal opportunities employer.

Job Types: Full-time, Fixed term contract
Contract length: 9 months

Pay: 23,809.00-25,000.00 per year

Benefits:

Employee discount Free parking On-site parking
Ability to commute/relocate:

Halifax: reliably commute or plan to relocate before starting work (required)
Experience:

customer services: 1 year (preferred)
Language:

English (required)
Work Location: In person