Job Description

Job Summary

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills and a strong ability to engage with customers effectively. This role involves processing orders, assisting customers with inquiries, resolving issues, and project management. A passion for providing exceptional customer service is essential.

Responsibilities

Respond to customer inquiries via phone, email, and chat in a professional manner. Provide accurate information regarding products, services, and promotions. Handle customer complaints and resolve issues efficiently while maintaining a positive attitude. Perform data entry tasks to update customer records and maintain accurate information in the system. Process orders for various sites across the UK. Collaborate with team members to improve delivery service and share best practices. Conduct analysis of customer feedback to identify trends and areas for improvement. Managing various projects regarding the continual improvement of our systems and processes.

Experience

Previous experience in a customer service role is preferred but not essential. Fluency in English Strong communication skills with the ability to articulate information clearly and effectively. Proficiency using Microsoft Office 365. Proven analysis skills to assess customer needs and provide tailored solutions. Familiarity with data entry processes and customer relationship management (CRM) systems is an advantage. Previous experience in the janitorial industry is a bonus, but not essential.
Additional Details:

Hours:

8:00am - 4:00pm

Salary:

28,000 per annum
If you're looking for a role within an exciting, growing small business and take pride in delivering excellent customer service we'd love to hear from you!

Job Type: Full-time

Pay: 28,000.00 per year

Benefits:

Employee discount Free parking On-site parking Store discount
Work Location: In person