Job Description

Job Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will be responsible for providing exceptional service to our customers, ensuring their needs are met efficiently and effectively. This role requires excellent communication skills, a friendly demeanour, and the ability to handle customer inquiries with professionalism.

Responsibilities

Respond to customer inquiries via phone, email, and chat in a timely manner. Provide accurate information about products and services to assist customers in making informed decisions. Handle complaints and resolve issues with empathy and professionalism. Perform data entry tasks to maintain accurate customer records. Upsell additional products or services where appropriate to enhance customer satisfaction. Collaborate with team members to improve overall service quality and efficiency. Analyse customer feedback to identify areas for improvement in service delivery.

Skills

Proficiency in English is essential; bilingual or multilingual abilities, particularly in Spanish, are highly desirable. Strong communication skills with an emphasis on phone etiquette and active listening. Ability to analyse situations and provide effective solutions promptly. Experience in upselling techniques is an advantage. Competence in data entry with attention to detail is crucial. A positive attitude and the ability to work well under pressure in a fast-paced environment.
Join us as we strive to deliver outstanding customer experiences while fostering a supportive work environment!

Job Types: Full-time, Permanent

Pay: 12.50 per hour

Expected hours: 37.5 per week

Benefits:

Company pension On-site parking
Schedule:

Monday to Friday
Experience:

Customer service: 3 years (required)
Location:

Kennington TN24 8HH (required)
Work Location: In person