Job Description

Job reference number:

EP085

Contract:

Permanent, full time, 35 hours per week

Location:

Kings Hill-based (Kent) with the potential for hybrid working on completion of training

Salary:

25,388 per annum


We have an exciting opportunity for you to join our team as a Customer Service Representative for

Charities Aid Foundation (CAF

). You will be an integral part of the team who support our corporate & private clients using your excellent customer service and administrative skills. Our office is based in Kings Hill, Kent where you will initially be based full time for training and then you have the option to be based part of your time in the office and part of your time working from home.


We're looking for a talented CSR - Corporate & Private Clients to join our Customer Operations Department at Charities Aid Foundation (CAF).

What you'll do

At CAF, every one of us contributes to our impact, and as our Customer Service Representative you too will play an integral part in what we do.


Are you passionate about customer service and charitable giving? We support both our Corporate and High Net Worth Private Clients with their charitable giving, ensuring both our donors and the causes they support experience an excellent and efficient service.


As a Customer Service Representative, you will:


Provide excellent customer service to existing and prospective new customers Create excellent relationships with both customers and colleagues Correspond with our customers via email and phone Support and administer our clients bespoke charitable giving programmes Proactively promote products and services we offer

Who you'll be

This role is for you if you have experience of working in customer operationsor have relevant transferable skills and are keen to make a difference to society. We are looking for:


Customer service experience Excellent verbal and written skills Good team player Able to work well under pressure Good time management & prioritisation skills Good MS Office skills

What's in it for you

At CAF you will receive:


Permanent hybrid ways of working where roles allow Six weeks holiday plus bank holidays A wide range of development opportunities to support personal and professional growth Pension scheme with better-than-market employer contribution options Social impact benefit schemes

For all our employer benefits and to gain an insight into our culture and values, please visit cafonline.org/careers.

Who we are

At Charities Aid Foundation we accelerate social progress by providing essential connections between donors, charities and communities.


We safeguard and deliver vital donations, offer expert advisory services and financial products to donors and charities, and provide tailored charity banking through our award-winning bank CAF Bank.


Our purpose is to enable a better landscape for giving and a fair and sustainable future for all.

Diversity and inclusion

We know that the more diverse and inclusive our organisation becomes, the more creative, effective and impactful we will be. Our aim is for our workforce to represent the society we serve, and we have embarked upon an ambitious pathway to achieve this.


We want to attract, retain and develop the best of talent at all levels, and provide a leading and great place to work, where every voice matters.

How to apply

The closing date for applications is

27 July 2025

We reserve the right to close this vacancy early if we receive sufficient applications for the role.


Please send your

CV

and

Cover letter to recruitment@cafonline.org quoting reference number

EP085


We welcome applications from everyone who feels they meet the criteria, regardless of age, sex/gender, disability, race, religion, national origin, sexual orientation, marital, veteran or parental status.


Don't meet every single requirement? If you're excited about this role but your experience doesn't align perfectly, we encourage you to apply anyway. You may just be the right candidate for this or other roles.


As a Disability Confident Employer, we guarantee to interview disabled applicants who meet the minimum criteria for the role. Please indicate on the application form if you would like to be considered as part of the Disability Confident Scheme.


To apply for this role you must be able to provide proof of your Right to Work in the UK.


So we can support you to be your best during the application or interview process, please contact our Recruitment team at recruitment@cafonline.org or 03000 123 566 to request assistance or reasonable adjustments.


Job Reference: EP085