Job Description

About Thompson Commercials Ltd

We are the largest privately owned Renault Truck dealership in the UK, with 8 depots spanning the East of England. From Renault and Isuzu new trucks to quality pre-owned trucks, trailers, and vans, Thompsons is a trusted name in the commercial vehicle industry.

Our strength lies in our people--loyal, reliable, and skilled professionals who deliver top-quality service every day. We pride ourselves on long-standing customer relationships and a reputation for keeping fleets moving. As we continue to grow, we are looking for a dedicated

Customer Service Representative

to be the face of our Hull depot and help us deliver an outstanding customer experience.

The Role

As our new Customer Service Representative, you will be a key point of contact for customers, ensuring their needs are met efficiently and professionally. Working closely with our service team, you'll coordinate bookings, communicate service updates, and help customers get back on the road with confidence. This is a front-line role where your communication skills and positive attitude will make a real impact.

Key Responsibilities

Greet and assist customers in a friendly and professional manner Understand customer requirements and provide appropriate service recommendations Coordinate with the service team to ensure timely and efficient service delivery Keep customers informed about the status of their service requests Handle customer inquiries and resolve any issues promptly Maintain accurate records of customer interactions and transactions Promote additional services and products to enhance customer satisfaction

Person Specification

Essential Skills & Experience:

Proven experience in a customer service or advisory role Excellent communication and interpersonal skills Strong problem-solving abilities and attention to detail Ability to work in a fast-paced environment and manage multiple tasks Proficiency in using customer service software and tools A positive attitude and a commitment to providing outstanding customer service

Desirable:

Experience in the automotive or commercial vehicle sector Familiarity with service department workflows and systems Basic knowledge of vehicle maintenance terminology

Why Join Thompsons?

Be part of a successful, ambitious business with a strong regional presence Join a team that values loyalty, reliability, and employee development Access to training, career development, and wellbeing support Enjoy staff benefits including pension scheme, employee assistance programme, and cycle-to-work scheme Make an impact by supporting the people behind one of the UK's most trusted truck dealership networks
Job Type: Full-time

Pay: 28,000.00-30,500.00 per year

Experience:

Customer service: 5 years (preferred) Truck or automotive : 5 years (preferred)
Work Location: In person