Petroassist UK Ltd is a nationwide sales, service, and installation business and part of the global Petrotec Group, a leading provider of integrated solutions for fuel and non-fuel retail operations. Operating directly in 8 countries and represented in over 84, the Petrotec Group manufactures and supports forecourt equipment including fuel dispensers, EV charging systems, payment terminals, tank gauges, EPOS, car wash & valeting, and other associated technologies.
We take pride in our culture of innovation, excellence, and trust, and we are committed to empowering our employees to grow personally and professionally.
Role Overview
Working as part of a team to log customer calls and deal with customer enquiries. This job requires weekend working on a rota pattern. You will work an average of 40 hours per week over a year.
Position Responsibilities
Log calls from customers or facility management companies on Service Management System
Provide call updates to customer as required
Co-ordination of the service activities in a specified region
Notify Service Engineers of fault calls and advise of completion deadlines
Updating of Service Management System
Ordering of spare parts via Service Management System
Booking appointments with external agencies
Liaison with Regional Operations Manager
Update customer service support systems
Completion of customer reporting information
Diarising of appointments for future field activities
Co-ordinating Service activities with other functional departments
Processing/filing of service related administration
Personal Attributes
Excellent customer service skills
Excellent administrative and organisation skills
Strong interpersonal skills, ability to communicate well via telephone
Assertive
Ability to work independently within a strong cohesive team
PC literate
Flexible
In submitting your application for this role, you are consenting to your personal data being shared as necessary for the recruitment process.
Job Types: Full-time, Permanent
Pay: Up to 26,000.00 per year
Benefits:
Additional leave
Company pension
Life insurance
On-site parking
Schedule: