Job Description

Job Summary

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional service to our customers, ensuring their needs are met efficiently and effectively. This role requires strong communication skills, the ability to analyse customer inquiries, and a commitment to delivering a positive experience.

Duties

Respond promptly to customer inquiries via phone, email, or chat. Provide accurate information regarding products and services. Assist customers with order placements, modifications, and cancellations. Handle complaints and resolve issues in a professional manner. Perform data entry tasks to maintain accurate customer records. Upsell additional products or services where appropriate. Collaborate with team members to improve service delivery. Maintain knowledge of company policies and procedures.

Skills

Excellent communication skills in English; proficiency in Spanish or other languages is advantageous. Strong phone etiquette and the ability to engage with customers positively. Ability to analyse customer needs and provide tailored solutions. Experience in data entry with attention to detail. Bilingual or multilingual capabilities are highly desirable. Proven ability to upsell products or services effectively. Strong organisational skills and the ability to manage multiple tasks simultaneously. A customer-focused attitude with a commitment to delivering high-quality service.
Join us as we strive to enhance our customer experience through dedicated service and support!

Job Type: Full-time

Pay: 23,245.00-24,237.00 per year

Additional pay:

Commission pay Performance bonus Yearly bonus
Benefits:

Company pension Employee discount Employee mentoring programme Language training provided Work from home
Schedule:

10 hour shift 8 hour shift Day shift Monday to Friday No weekends
Work Location: In person