Job Description

Customer Service Representative

Tottenham, London N17
Monday to Friday | 9:00am - 5:00pm
Full-Time | Office-Based

Bows Boutiques

is a

social-first women's fashion brand

, built around community, creativity, and customer connection. From live shopping events to daily style drops, we engage thousands of customers across Instagram, Facebook, TikTok, and beyond--and we're growing fast.

We're looking for an enthusiastic and organised

Customer Service Representative

to join our Tottenham office. If you're confident navigating social media, love fast-paced environments, and enjoy helping people, this could be the perfect fit.

Key Responsibilities:

Responding to customer enquiries via

email

,

social media messages

,

comments

, and

telephone

Listing products and creating engaging content on

social media platforms

Creating and managing product listings on the

Bows website

Liaising with

couriers

to resolve delivery issues and provide parcel updates Communicating clearly and professionally across all platforms Working closely with internal teams to support daily operations and promotions

What We're Looking For:

Previous experience in a

customer service

or

eCommerce

support role Excellent written and verbal communication skills Highly organised, able to

multitask

and prioritise in a fast-paced environment Strong attention to detail when managing customer information and product listings A

can-do attitude

, eager to learn and grow with the company A passion for fashion and a natural ability to connect with customers online

Why Work With Us?

Be part of a growing, creative, and driven team Learn new skills and gain valuable experience across customer service, social media, and eCommerce Staff discount on all products Opportunities for growth and progression Every day is different -- no two days are the same!

Apply Today!

Submit your CV and a short cover note explaining why you'd be a great addition to the Bows team.

Job Types: Full-time, Permanent

Pay: 23,876.00-26,021.00 per year

Benefits:

Casual dress Employee discount Free parking On-site parking Store discount
Schedule:

Monday to Friday
Experience:

Customer Service: 2 years (required)
Language:

ENGLISH (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 16/06/2025
Reference ID: Customer Service Representative