Job Description

Customer Service Representative

About us:

We are an Italian, family run business, which manufactures specialist Italian cheese, meats, and fresh pasta. We are leading importers and distributors of Italian foods, wines, and provisions. We are a well-established business, which delivers our products nationwide who are known throughout the wholesale, catering and restaurateur trade.

The Role

We are currently seeking a dedicated and motivated Customer Service Representative to join our dynamic office-based team. This is an exciting opportunity for an individual who thrives in a customer-focused environment and has a passion for helping others. The role includes handling critical back-office functions such as filtering sales orders, processing delivery notes, and coordinating with logistics and warehouse teams.

Location:

King cross, Caledonian road, London N7 (very close to transport links and only a short walk from king's cross - Car park available)

Working Hours

: 40 hours per week ( Monday to Friday & every 3rd Saturday)

Pay Range

from

: 27,000.00 per year

Reports to

: Sales Manager

Key responsibility:

Receive and process customer orders via telephone Review and filter incoming sales orders Generate, process and archive delivery notes Contact customers to inform them about stock shortages, potential issues, and introduce new product offerings Handle invoicing and order processing, including making necessary adjustments Organize and manage filing and other administrative paperwork Coordinate with warehouse and logistic teams Update and maintain customer records and delivery information in the system Enter customer orders into our system Collaborate with other departments to track and resolve delays or out-of-stock items Perform various ad hoc office tasks as required

Who you are:

A confident individual with a calm and friendly demeanour Italian language skills are required Comfortable and proficient with IT systems Strong attention to detail An effective communicator who enjoys engaging with others A genuine interest in, or willingness to learn about, Italian food Able to work quickly in a fast-paced office environment A team player who contributes positively to group dynamics

Qualifications and Experience:

Previous experience in a telephone-based customer service or sales role is preferred but not required.

What's in it for you :

Discount on Italian food products. Additional annual leave. Ongoing development opportunities and support Employee referral program Fun team socials and events Free parking available
Job Types: Full-time, Permanent

Pay: From 27,000.00 per year

Benefits:

Canteen Free parking
Experience:

customer service: 1 year (preferred)
Language:

Italian (required)
Work Location: In person