Job Description

Job Advert


Do you love animals and have a talent for supporting people during stressful situations? Are you looking for a role where your voice matters, your ideas are heard, and your work truly makes a difference?

Pet Database

is on a mission to fix what's broken in the UK's pet microchipping and lost pet systems--and we need compassionate, proactive people to help us do it. We're building a smarter, kinder service for pet owners, rescues, vets, breeders, and more. If you're ready to help reunite lost pets, support rescue organisations, and create positive change, this could be the perfect role for you.

Package:

29,000 pa salary with excellent benefits

Location:

(UK-based)Hybrid, majority of time will be remote at home but some visits to our London office will be required.

Full Time:

40 hours per week, Monday - Friday 9am - 5pm, some weekend cover on a rota basis

What you`ll get up to as our

Customer Service Representative

Supporting pet owners and partners via calls, emails, and live chat--sometimes during high-stress moments Helping with pet registrations, lost pet reports, record updates, and transfers Following up on lost pet cases and onboarding new rescues Using smart tools and systems to stay organised and work efficiently Spotting recurring issues, flagging customer feedback, and suggesting improvements Leading on support analytics, ticket categorisation, and sharing key KPIs Acting as the voice of the customer, sharing insights that shape the product and customer journey

What we look for in you

Previous experience in supporting customers in a phone based role Excellent communication skills--empathetic, clear, and friendly Calm under pressure--especially in emotional situations Curious, solution-focused, and tech-savvy A self-starter who's comfortable working remotely and independently A true team player, happy to get involved beyond your core role when needed

Not Your Average Customer Service Role

We're not a faceless call centre. This is your chance to be on the front lines of real change--helping reunite lost pets, improve broken systems, and support pet lovers across the UK. You'll be supported, trusted, and empowered to make a difference every single day.