Do you love cake, LOVE chatting to customers and being a generally awesome person? If the answer is YES,
We are one of London's top bakeries, and everything we do is based on exceptional quality! The best ingredients money can buy, delicious cakes with the wow factor and amazing customer service!
We make, bake, decorate, and deliver London's most amazing cakes, cupcakes, and brownies daily! To do this, we need amazing behind-the-scenes heroes; this is where you come in!
We're hunting for a full-time Customer Service/office assistant at our Park Royal kitchens in NW London. You'll have outstanding written and spoken English, be organised, methodical and be genuinely interested in people with a strong desire to help and offer outstanding customer service - some knowledge of cake baking/decorating would be a bonus. Above all, we need someone for this role who's willing to have fun with our customers.
This role is full-time, 40 hours per week and occasional weekend availability is vital.
YOUR DAILY DUTIES WILL INCLUDE:
*Helping customers place cake orders
*Helping customers find the best cake/cupcakes to suit their needs
*Assisting with delivery queries
*Liaising with our Fulham store
*Answering customer calls
*Running a busy office and email inbox
*Finding solutions for problems.
*Contacting corporate clients and assisting with placing orders.
ESSENTIAL REQUIREMENTS:
You must have outstanding spoken and written English skills for this role.
Fantastic telephone customer service skills
Fun, friendly, outgoing personality
Experience in an office environment
Epic organisation skills
Previous basic use of Spreadsheets and word processing software
Basic office skills
You must be able to commute to our NW10 bakery every day.
DESIRABLE REQUIREMENTS:
Use of Mac OS technology
Experience with Shopify backend software
Knowledge of cake baking/decorating
Job type - Full-time
THE PACKAGE:
Salary:26,000 PA based on 40 hours per week.
50% staff discount
Free cake on your birthday
29 days holiday
Drop us your CV and tell us a little about yourself and why you'd be the perfect fit for this role. We can't wait to hear from you.
Only UK-based candidates can be considered; we don't offer sponsorships/visa assistance.
Job Type: Full-time
Pay: 26,000.00 per year
Benefits:
Company events
Company pension
Discounted or free food
Employee discount
On-site parking
Store discount
Ability to commute/relocate:
London NW10 7PR: reliably commute or plan to relocate before starting work (required)
Experience:
customer service: 2 years (required)
Work Location: In person
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