Job Description

The role:

Join our dynamic and fast growing Customer Service Team as a

Customer Services Representative

. You will play a key role ensuring customer satisfaction by addressing enquiries, solving problems, and delivering exceptional customer support. If you're passionate about helping customers and thrive in a fast-paced environment, we'd love to hear from you.

What the job involves:

? Respond to customer enquiries through phone, email, chat, or in-person channels

? Resolve complaints and provide solutions in a professional and timely manner

? Maintain accurate records of customer interactions using the CRM system or company database

? Handle escalated issues and ensure follow-up to guarantee customer satisfaction

? Stay informed about our products, services and promotions to help assist our customers effectively

? Be a real team player, working with other departments to ensure our customers always receive great service.

? Meet or exceed our performance targets including customer satisfaction scores and resolution time.

? Confirm and log booked meetings accurately, while delivering first?touch outreach and introductory messaging to new?starter leads.

? Accurately update sales activity data.

? Join and support sign up calls with prospective clients including follow up communications.

? Support sales with outreach campaigns, prospecting calls and discovery appointments.

What you'll bring:

? Strong communication skills, both written and verbal.

? A positive attitude and a passion for helping others.

? Problem solving skills and the ability to remain calm under pressure.

? A team player who works collaboratively to achieve goals.

? Proven ability to use Microsoft Office tools to a high standard.

? To work effectively in a fast-paced environment.

? Customer Service Experience (Essential).

? Experience with using CRM software, email systems, and other customer service tools.

? Experience working in a healthcare related company is an advantage.

? HubSpot Experience (Preferred).

What you can expect from us:

? Comprehensive training to set you up for success in your role.

? A supportive and friendly team environment.

? A competitive salary, including company benefits

? A chance to join a fast growing company as part of a dynamic team with opportunities to grow your career.

Work environment:

? Working from our Hyde Office with occasional requirement to visit our HQ in Manchester City Centre.

? A fast-paced customer focused setting.

? Access to the support and tools to help you succeed.

About REVIV:

REVIV is the global leading expert in IV drip therapy, and personalised precision nutrition. With over 10 years of experience in the industry, we have helped to deliver over 2 million IVs safely across 40+ countries, sorting people on their wellness journey.

It's an exciting time at REVIV, as we have partnered with USA IV therapy and health and nutrition conglomerates to help grow our business and deliver on our new and exciting future projects.

Visit our website to find out more about our business and services. https://www.revivme.com

Job Types: Full-time, Permanent

Pay: 26,000.00 per year

Additional pay:

Commission pay
Work Location: Hybrid remote in Manchester M15 4PS