Job Description

At Tolsa, we are experts in developing mineral solutions that improve people's lives.

We are a Spanish company with an international vocation in the extraction, treatment and commercialization of mineral solutions. Thanks to our innovative spirit and more than 65 years of experience, we have developed more than 250 applications that improve and connect the lives of people throughout the world.

We are certified in sustainable mining because we aim to positively impact society by making better use of 21st-century resources.

Why work at Tolsa?

At Tolsa we are looking for professionals willing to grow with us and lead the challenges of an always competitive and global market. People who make a difference, giving value to their initiatives and creativity.

The talent lies in knowing how to connect with the environment and being able to transmit the passion for what we do, both to clients and to investors and suppliers, and especially to our colleagues. If you know how to connect... you have the talent we are looking for!

MISSION

We are looking for a person to join the Customer Service department. You will act as a liaison, provide product information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

FUNCTIONS

Order processing including EDI, email etc. Respond to telephone and email enquiries Investigate and resolve all invoice queries for credit Communicate with Customers regarding orders, deliveries etc. Liaise with production as required to ensure commitments are fulfilled Liaise with Commercial Team with regard to products and prices Register customer complaints and liaise with QA Teams Daily contact with Production Team.

General Education / Technical Skills

:

Export and customs procedures Customer Service Microsoft Office

Professional experience

: 2 years in similar positions.

Personal Competences:

Customer oriented, adaptability, stress tolerance, teamwork, commitment, creativity, learning capacity.

Languages:

English

Experience:

- Customer Service

Job Type: Full-time

Pay: From 27,000.00 per year

Benefits:

Company pension Cycle to work scheme Employee mentoring programme Free parking Health & wellbeing programme Life insurance On-site parking Sick pay Work from home
Experience:

Customer Service: 2 years (preferred)
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in Leeds LS15 9JN