Job Description

Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and resolve issues will be key in ensuring customer satisfaction and loyalty. This position requires a proactive approach to upselling our products and services while maintaining a friendly and professional demeanour.

Responsibilities

Respond promptly to customer inquiries via phone, email, or chat. Provide accurate information about products and services, assisting customers in making informed decisions. Handle customer complaints with empathy and professionalism, ensuring timely resolution. Upsell additional products or services based on customer needs. Maintain detailed records of customer interactions and transactions through data entry. Collaborate with team members to improve service delivery and customer experience. Stay informed about product updates, promotions, and company policies.

Skills

Strong communication skills in English; proficiency in Spanish or other languages is highly desirable (bilingual/multilingual). Excellent phone etiquette with a friendly and approachable manner. Ability to analyse customer needs and provide tailored solutions. Experience in data entry with attention to detail. Proven ability to upsell products effectively while maintaining customer satisfaction. Strong problem-solving skills and the ability to work under pressure.
Join us in delivering outstanding service that makes a difference!

Job Type: Full-time

Pay: 30.00-33.74 per hour

Benefits:

Flexitime
Work Location: In person