Job Description

Newstaff Employment Services is looking for a passionate and dedicated Customer Service Representative to join our team. In this role, you will be the face of our company, providing outstanding service to our clients and ensuring their needs are met effectively. Your primary responsibilities will involve handling customer inquiries, resolving issues, and maintaining strong relations with our customer base.
The ideal candidate will possess exceptional communication skills, a positive attitude, and the ability to thrive in a fast-paced environment. If you are committed to providing excellent customer service and enjoy helping others, we want to hear from you!
Responsibilities

• Respond promptly and effectively to customer inquiries via phone, email, and chat.
• Resolve customer issues and complaints in a professional manner.
• Maintain accurate records of customer interactions and transactions.
• Provide information about products and services to customers.
• Collaborate with other team members to ensure customer satisfaction.
• Assist in developing and implementing customer service policies and procedures.
• Identify opportunities for enhancing the customer experience and suggest improvements.

Requirements

• Previous experience in customer service.
• Ideally from an industrial customer service role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using customer service software and Microsoft Office Suite.
• Ability to handle stressful situations and maintain a calm demeanour.
• Flexibility to work various shifts, including weekends and holidays as needed.
• Positive attitude and a strong desire to help others.
• Excellent PC skills, word and excel

Benefits
Free onsite parking, weekly pay, accrued holiday and online pay slip, hourly rate From 12.21 to 13.00 per hour depending on experience. This is a temp to perm role after 8 weeks
Hours of work are Monday to Friday 8am to 6pm there is some flexibility
To apply for this role please send updated cv to nikki.radford@newstaffemployment.co.uk
Newstaff Milton Keynes 01908 087154

Skills Required