Job Description

We are a forward-thinking, exciting, and creative team who provide web and digital services to the publishing industry. We are looking for a friendly, efficient, and proactive person to join our customer services team but with the potential to grow and develop within the Glassboxx family.

Duties and responsibilities:

Provide End-user helpdesk support for apps and websites. Resolving issues via phone and email. Act as the point of contact between the end-user and the technical support team during escalations. Processing telephone and website orders.

Qualifications

Must have superb verbal and written communication skills. Some previous experience in a Customer Service role and displaying a positive, enthusiastic attitude. Highly self-motivated. Proven ability to multi-task while paying strict attention to detail. Excellent listening and negotiation skills. A sound grasp of Google Suite. A good telephone manner. An interest in Apps, books and publishing would be beneficial.
Full training on systems and products will be provided.

If you feel you possess the relevant skills and experience for this role and would like to be part of a growing, independent, and dynamic company, please apply to Tania Rumbold.

We are an Equal Opportunities Employer.

To be eligible for this position you must have an established the right to work in the UK (UK/EU passport or valid work permit).

Job Type: Part Time. Flexible hours available.

No Agencies please.

Job Type: Part-time

Pay: 12.21-12.50 per hour

Expected hours: 16 per week

Benefits:

Company events Company pension
Schedule:

Monday to Friday
Ability to commute/relocate:

Newbury RG14 1JB: reliably commute or plan to relocate before starting work (required)
Application question(s):

What are your preferred hours?
Education:

Bachelor's (required)
Experience:

customer service: 1 year (preferred)
Work Location: Hybrid remote in Newbury RG14 1JB

Expected start date: 10/06/2025