Job Description

Job Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will possess excellent communication skills and a strong ability to analyse customer needs while providing exceptional service. This role involves engaging with customers via phone and other channels, ensuring their queries are resolved efficiently and effectively.

Responsibilities

Respond promptly to customer inquiries via phone, email, and chat, maintaining a high standard of phone etiquette. Analyse customer issues and provide appropriate solutions or escalate when necessary. Accurately enter customer data into the system, ensuring all information is up-to-date and correct. Engage in upselling opportunities where appropriate to enhance customer satisfaction and drive sales. Maintain a thorough understanding of our products and services to provide informed assistance. Collaborate with team members to improve processes and enhance the overall customer experience. Assist in training new staff members on customer service protocols and best practices. Prioritise and process customer orders, requests or queries submitted by telephone or email Contact all live sites daily ensuring full-service delivery and operational excellence have been achieved. Investigate and resolve customer complaints quickly and efficiently Maintain thorough and accurate customer service records using Blue Box internal systems Communicate to your manager and a director any concerns you may have with any customer or supplier Effectively communicate with the Directors, other team members and external customers by cascading information in a clear and concise manner Working collaboratively with the field sales team ensuring all service obligations are met and delivering operational efficiencies through effective customer service To uphold the reputation of Encore Environment by maintaining high personal standards and projecting a warm, appreciative, and welcoming attitude towards teams and customers To take responsibility for personal and professional development

Experience

Previous experience in a customer service role is preferred, showcasing strong communication skills in both English and Spanish or other languages. Proficiency in data entry with attention to detail is essential. Ability to analyse situations effectively and communicate solutions clearly to customers. Experience in upselling or cross-selling products is advantageous. A friendly, professional demeanor with a passion for helping others is crucial for success in this role.
Additional requirements;

Able to work in a fast-paced environment Able to work as a team player and individually Customer Focused with a problem-solving attitude Attentive to detail, organised and able to work to deadlines Demonstrates Strong Communication skills written and verbal Ability to type, have knowledge of Microsoft office and other commonly used It systems.
Job Type: Full-time

Pay: 22,880.00-25,000.00 per year

Work Location: In person