Britannia Rose is a growing UK-based interiors brand specialising in luxury made-to-measure curtains, blinds, and soft furnishings. As we expand, we're looking for a friendly and organised person to join our customer support team.
What
you'll
do
Answer customer queries by email and phone
Help with fabric advice, measuring, order tracking and general support
Work with production to resolve issues quickly
Keep accurate records and follow up where needed
Deliver a kind, calm experience -- even when customers are stressed or fussy
What
we're
looking
for
Strong written and verbal communication skills
A natural problem solver with a calm attitude
Comfortable learning new systems (we'll train you)
Previous customer service experience (e-commerce or interiors is a plus)
Good attention to detail and follow-through
What
we
offer
Flexible working options
Supportive, respectful team culture
Opportunity to grow with the company
A role where your work genuinely makes a difference to customers
Job Type: Full-time
Pay: From 26,000.00 per year
Benefits:
Casual dress
Company pension
Free parking
On-site parking
Ability to commute/relocate:
Norwich NR6 6NQ: reliably commute or plan to relocate before starting work (required)
Application question(s):
Are you located in Norwich?
When would you be able to start if successful?
Work Location: In person
Reference ID: CC-25-b
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