Job Description

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Job Title: Customer Service Representative (Norwich)
Req Id: 111312
City: Norwich
State/Province: Norfolk
Posting Start Date: 11/14/25
About Servaada, a Wipro company:
Servaada is Wipro UK entity, authorised by the Financial Conduct Authority (FCA), the UK financial services regulator, to undertake regulated activities on behalf of its clients, as an outsourced service provider.
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About the Role:
You will be tasked with handling customer queries via phone, post, and email to ensure the best experience for our customers. You will be required to handle and resolve customer queries accurately and effectively, ensuring the best possible customer experience. You will take inbound calls and make outbound contact with customers, recognising when they need extra support and tailoring your approach to match their needs and circumstance
You can expect to build valuable customer relationships by developing a solid understanding of customer intermediary needs while aiming to deliver the right outcome. You will also be responsible for ensuring that all customer security checks are performed and will seek to identify potential problems, taking suitable action to correct or escalate any issues
The is a permanent role, and excellent opportunity to gain significant experience and make a meaningful impact within a dynamic team
What you will be doing:

• Customer Service - Provide award-winning customer support and be part of a supportive team that is all about doing the right thing for our customers
• Accuracy - Maintain accuracy and accountability in an expanding and fast-paced environment
• Teamwork - Recognise the importance of working together as a team to maximise team, department, and company results
• Knowledge - Achieve and actively maintain skills and knowledge of the financial services industry. Focus on sharing knowledge and skills to continue to develop the team and its effectiveness
• Development - Develop new processes and challenging existing ones to maximise efficiency and accuracy. Focus on personal development to achieve industry and career progression

What we are looking for:

• Excellent communication skills with strong attention to detail and ability to multi-task
• You will be process-driven and possess a keen eye for detail
• A passion for customer service with a commitment to deliver on you promises and going above and beyond for our customers
• Computer literacy and willingness to learn new systems and technologies
• No requirement for any contact centre or financial services experience as full and ongoing training will be provided

Application of Individual Conduct Rules:
Standard of conduct is reasonable under all circumstances relating to:

• Must act with integrity
• Must act with due skill, care and diligence
• Must be open and cooperative with the FCA and other regulators
• Must pay due regard to the interests of customers and treat them fairly
• Must observe proper standards of market conduct

Equal Opportunities:
Servaada is committed to diversity, equality, and inclusion in the workplace. All applicants welcome.
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