Job Description

Job Summary

We are seeking a dedicated and personable Customer Service Representative to join our busy team. This role involves providing exceptional support to clients, handling inquiries, and ensuring customer satisfaction through effective communication and problem-solving. The ideal candidate will possess strong communication skills, be proficient in data entry, and demonstrate the ability to manage multiple tasks efficiently. Experience in a busy environment is highly valued to serve our customer base effectively.

Responsibilities

Respond promptly and professionally to customer inquiries via phone, email, or chat channels Provide accurate information regarding products, services, and account details Assist customers with troubleshooting issues and resolving complaints to ensure satisfaction Process transactions such as card payments accurately Maintain detailed records of customer interactions using Microsoft Office and other CRM tools Conduct outbound calling campaigns to follow up with clients or promote new services Collaborate with team members to improve service delivery and resolve complex issues Uphold excellent phone etiquette and communication skills during all customer interactions Support client services by understanding customer needs and offering appropriate solutions

Requirements

Proven experience in customer support, call center roles, or client services preferred Strong communication skills, including active listening and clear articulation Proficiency in Microsoft Office Suite (Word, Excel) and general computer skills Ability to perform data entry accurately with good typing speed and analysis skills Experience with outbound calling and customer engagement strategies Excellent phone etiquette and interpersonal skills to handle diverse customer interactions professionally Ability to work efficiently in a fast-paced environment while managing multiple tasks simultaneously
This position offers an engaging work environment where your communication skills can make a meaningful difference in customer experiences. We value professionalism, attention to detail, and a proactive approach to client support.

Job Types: Full-time, Permanent

Pay: 30,000.00 per year

Benefits:

Company events Company pension Employee discount Free flu jabs Life insurance On-site parking
Work Location: In person