Job Description

Customer Services Advisor - JWP Trading Limited

We are a family run business, in the manufacturing and online retail sector, focusing on the sale of Land Rover parts.

We are looking for a Customer Service Advisor to provide excellent customer service and to promote this idea throughout the organisation. The goal is to increase customer satisfaction, loyalty and retention and to meet their expectations.

Responsibilities:

Take ownership of customers issues and follow problems through to resolution

Engage with customers proactively via Phone / Email & Live Chat methods

Learn how to book in orders with different couriers both domestically & internationally.

Work with the Customer Services Manager to ensure service procedures, policies and standards, data handling are maintained.

Keep accurate records and document customer service actions and discussions

Maintain an orderly workflow according to priorities

Requirements and skills:

Prior experience in providing customer service support

Strong customer-facing and communication skills

Working knowledge of databases, Live Chat functions & multiple selling channels

Relevant qualifications / Experience desirable

A degree in e-commerce / business would be advantageous.

Proficiency in English

Days required to work 2 - Monday & Thursday 9am-5pm (16 hours per week)

Job Type: Part-time

Pay: 12.50 per hour

Benefits:

Canteen Casual dress Free parking On-site parking
Education:

Diploma of Higher Education (preferred)
Experience:

Customer service: 1 year (required)
Language:

Fluent English (required)
Location:

Liverpool (required)
Work Location: In person