Job Description

Customer Service Representative - Pudsey, LS28 or Leeds, LS1

Start date

3rd November 2025

Salary

25,429.95 plus a bonus of up to 25% each year (that's over 6,357 a year!)

A wealth of benefits including:

Retail and wellbeing Perks Bonus schemes Life insurance 33 days holiday (rising to 36 with service) Enhanced maternity and paternity pay We're closed on bank holidays Healthcare and wellbeing services 24/7 access to a GP line Dental / optical financial support Hybrid working Gym discounts Up to 8% employer contribution to your pension pot

About the role

Our

Customer Service Representatives

demonstrate resilience, objection handling and active listening skills and the ability to get the best outcome for customers in financial difficulty. They empathetically guide our customers through setting up payment plans with honesty and transparency. They're measured on quality and performance metrics / targets so that our customers receive the most appropriate solutions. It's challenging but very rewarding because importantly they make a huge impact in a positive way on our customers' lives.


Does that sound like you?

We want to hear from you if you have:

A passion for helping people - You listen, understand, and find the right solutions. A strong emphasis on great customer service - You always strive to provide outstanding support to customers and get the right outcome. Good computer skills - you'll confidently use multiple systems at the same time and accurately note customer accounts. So strong attention to detail is really important. An understanding of inbound and outbound calling activities is desirable A willingness to learn - you'll get a lot of support in your early weeks from our dedicated coaching team. Demonstrate empathy, understanding and compassion for customer situations and confidence to steer them towards finding the right solution. Strong verbal communication and active listening skills. The ability to keep calm under pressure maintaining a positive attitude Previous experience in a customer-focused role.

About Lantern

We're a market leader in acquiring and managing vulnerable customers, helping them to find an affordable solution and sustainable pathway to clearing their outstanding debts. Having built a solid reputation for being the specialist in our sector, we've won some pretty impressive GOLD standard awards over several years from "Investors in People" and "Investor in Customers".

Interested? Apply today and be part of Lantern's exciting growth!

Due to the nature of our business, all offers of employment are subject to Lantern's background and vetting checks, which include but not limited to; satisfactory employment references, DBS (basic) and a credit file search.

At Lantern, we're a market leading specialist Debt Purchaser and Service Provider with a focus on customers who need a truly human touch. We're known for our empathetic and bespoke approach to all types of communications with our customers.


Over the past 17 years, we've built a solid reputation we're proud of and we've got a cabinet bursting with awards including Investors in Customer and Investors in People GOLD.