Job Description

Overview:
Element has an opportunity for a new Customer Service Representative (CSR) to join our growing Aerospace and Defence team in Rotherham. Our new colleague will primarily be responsible for handling standard price and requests for quotes (RFQ's) from our customers via email or over the phone and following up on pending or issued quotations.
Our new Customer Service Representative will be involved in identifying new sales opportunities through proactive questioning to ensure maximum share of customers' testing business.
Responsibilities:

• Primarily involved in the access and persuasion steps of the sales process; including qualifying, relationship building, needs evaluation, solution development / presentation and closing
• Proactively engage with customers using phone, email, web conferencing
• Identify current and future customer service requirements by establishing personal rapport with potential and actual customers, acting as a liaison between the customers and Element Material Technology
• Manage relationships with customers
• Focus on straightforward quotation enquiries for standard products & services
• Gain pricing and lead time from standard price lists
• Work with departments to resolve complaints
• Process sales invoices, quoting and provide status report to clients
• When applicable handle requests for information (e.g. shipping / delivery dates)
• Achieve sales goals by converting and penetrating accounts
• Build and maintain a working knowledge of Element Material Technology service offerings; participate in training / coaching opportunities

Skills / Qualifications:
Customer service experience with quoting experience strongly preferred
Ability to read and interpret documents such as customer quotes / contracts, marketing materials, and customer testing specifications
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees of organisation
Ability to calculate figures and amounts such as discounts, interest, commissions and proportions and apply concepts of basic algebra and geometry.
Ability to solve practical customer problems
Ability to interpret a variety of instructions, data and details furnished in written, oral, diagram, or schedule form
A full, clean drivers license
Experience in interpreting testing procedures and requirements desired but not essential
Proficiency in Microsoft Applications (Dynamics AX and CRM, Word, Excel)
Strong interpersonal skills that foster open upward and downward communication
Ability to interface with clients, win new work and determine their requirements; help develops proposals including cost estimates, work plan and T&Cs Company Overview:
Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to 'Make tomorrow safer than today'.
When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.
While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.
Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization. Diversity Statement:
At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming "the world's most trusted testing partner".
All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.

Skills Required