Job Description

Customer Service Representative

We are seeking a dedicated and professional

Customer Service Representative

to join our team. In this role, you will be the first point of contact for our customers, delivering exceptional service and ensuring a positive experience at every interaction. You will handle customer inquiries efficiently, maintain accurate records, and work collaboratively with colleagues across departments to achieve the best outcomes for both our customers and the business.

Key Responsibilities:

Manage inbound calls and respond to customer inquiries via phone, email, and chat. Provide professional support, addressing customer concerns, requests, and orders promptly and effectively. Keep customers informed of updates or changes relating to their accounts. Maintain accurate and up-to-date customer records in company systems. Handle complaints with professionalism, ensuring issues are resolved efficiently. Demonstrate excellent phone and communication etiquette at all times. Support the wider team and contribute to additional tasks as required.
Requirements:

Minimum of 1 year's experience in a customer service role (required). Strong verbal and written communication skills. Confident in using computer systems and data entry. Ability to multitask, prioritize, and work effectively under pressure. Problem-solving skills with the ability to think quickly and adapt. A positive, customer-focused attitude with a willingness to go the extra mile.
Job Details:

Job Type:

Full-time

Schedule:

Day shift, Monday to Friday

Work Location:

On-site

Experience:

Minimum 1 year
Benefits:

Casual dress code Free on-site parking
Education:

GCSE or equivalent (preferred)
Job Types: Full-time, Permanent

Pay: 24,500.00 per year

Benefits:

Casual dress Free parking On-site parking
Experience:

Customer Service Representative : 1 year (required)
Work Location: In person