Customer Service Representative

Customer Service Representative Sc 00145

Remote, GB, United Kingdom

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Job Description

Job Overview

We are seeking a dedicated Customer Service Representative with excellent communication skills to join our team.

You will ensure that the customer is always put first, in line with the companies values.

You will be working as part of a team to enhance customer experiences.

Duties

Identify and assess customers' needs to achieve satisfaction Meet personal/customer service team targets Build sustainable relationships and trust with customers through open and interactive communication Provide accurate, valid and complete information Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers
Requirements

Strong communication and interpersonal skills Knowledge of swimming instruction techniques and safety protocols is advantageous Sports coaching qualifications would be beneficial
Job Types: Full-time, Part-time, Permanent, Temporary, Fixed term contract, Zero hours contract

Pay: From 12.21 per hour

Benefits:

Company pension Employee discount Flexitime On-site parking
Work Location: Remote