Job Description

Job Summary

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and promote our products and services through effective communication. The ideal candidate will possess strong interpersonal skills and a passion for helping others.

Responsibilities

Assist customers with product information, order processing, and issue resolution. Maintain accurate records of customer interactions and transactions through data entry. Identify opportunities for upselling additional products or services to enhance customer satisfaction. Collaborate with team members to improve processes and share best practices. Conduct follow-ups with customers to ensure their needs have been met and gather feedback on their experience.

Skills

Proficient in data entry with attention to detail. Bilingual or multilingual capabilities, particularly in Spanish and English, are highly desirable. Strong phone etiquette and communication skills to engage effectively with customers. Excellent analytical skills to assess customer needs and provide appropriate solutions. Ability to upsell products while maintaining a positive customer experience. If you are passionate about delivering outstanding customer service and thrive in a dynamic environment, we encourage you to apply for this exciting opportunity as a Customer Service Representative.
Job Types: Full-time, Part-time

Pay: 350.00-600.00 per week

Expected hours: No less than 25 per week

Work Location: In person