Job Description

Job Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibilities will include handling inquiries, resolving issues, and ensuring customer satisfaction. The ideal candidate will possess strong communication skills and a passion for helping others.

Duties

Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Provide accurate information regarding products and services to assist customers effectively. Handle complaints and resolve issues with a focus on customer satisfaction. Perform data entry tasks to maintain accurate customer records and documentation. Identify opportunities for upselling products or services based on customer needs. Collaborate with team members to improve processes and enhance the overall customer experience. Maintain a positive attitude while managing multiple tasks in a fast-paced environment.

Requirements

Proficiency in English is essential Strong communication skills with excellent phone etiquette. Ability to analyse customer needs and provide appropriate solutions. Previous experience in a customer service role is an advantage, but not mandatory. Previous experience in logistics is an advantage, but not mandatory. Familiarity with data entry processes and basic computer skills. A proactive approach to problem-solving with the ability to work independently as well as part of a team. If you are passionate about delivering outstanding customer service and thrive in a dynamic environment, we encourage you to apply for this exciting opportunity!
Job Types: Full-time, Permanent

Pay: 12.21 per hour

Expected hours: 40 per week

Work Location: In person