Customer Service Representative

Stansted, ENG, GB, United Kingdom

Job Description

CANDIDATE MUST HOLD A FULL DRIVING LICENSE

WORKING HOURS:



Shift Pattern - 4 on 4 off basis working 2 earlies and 2 lates, 12 hours per day

SHIFT PAY

- 5,000 per annum.

JOB PURPOSE:



To provide a VIP service to all passengers/crew and visitors to the FBO ensuring that they are dealt with in a professional, attentive and discreet manner

.



MAIN RESPONSIBILITIES AND DUTIES:



Meeting and greeting of all visitors and crew in a consistently professional and attentive manner Greeting of all airside flights and escorting of passengers to the lounge providing a highly effective and efficient service during their arrival and prior to their departure Providing a highly efficient and effective service to all crew during their arrival and prior to their departure ensuring all of their needs are met. Ensuring all passengers and crew are dealt with quickly and efficiently Adhering to safety and security procedures at all times Serving of refreshments to crew, providing a VIP service at all times Ensuring the FBO is maintained to a VIP standard at all times and carrying out cleaning duties within areas of responsibility Inter department communication to ensure the passenger experience is seamless Preparation and planning for the following day and future flights Ensuring that any incidents or accidents are reported to Management immediately Completion of shift report and handover to ensure information is communicated between shifts Dealing with petty cash ensuring it is balanced correctly Performing of any other duties within your capabilities as directed by the Company
Job Types: Full-time, Permanent

Pay: Up to 25,500.00 per year

Benefits:

Company pension Health & wellbeing programme On-site parking Referral programme
Work Location: In person

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Job Detail

  • Job Id
    JD3930781
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Full Time
  • Job Location
    Stansted, ENG, GB, United Kingdom
  • Education
    Not mentioned