Job Description

Customer Service Advisor - Bodyshop

Location:

Swansea

Salary:

12.21

Hours:

Full-time, Monday to Friday 8:00am - 5:30pm, with rota'd Saturdays (around 1 in 4)

Contract:

Permanent

About Us

We at Fix Auto Swansea West are a leading vehicle body repair center dedicated to delivering outstanding customer service and high-quality repairs. We work with major insurance companies, fleet operators, and private customers, ensuring vehicles are returned to their best condition.

About the Role

We're looking for a

Customer Service Advisor (CSA)

to join our busy Bodyshop team. You'll be the first point of contact for customers, handling enquiries, providing updates, and ensuring every customer receives a smooth, professional experience from start to finish.

Key Responsibilities

Greet customers in person and over the phone in a friendly and professional manner Manage repair bookings and schedule vehicles into the workshop Liaise with insurance companies, customers and the workshop to ensure smooth communication Keep customers informed about the progress of their vehicle repairs Prepare and issue repair estimates, invoices, and documentation accurately Handle any queries or complaints promptly and professionally Maintain accurate records using our Bodyshop management system (e.g. Autoflow, etc.) Check in and hand over customer vehicle and replacement vehicles

What We're Looking For

Previous experience in a

Bodyshop

,

Accident Repair Centre

, or

automotive service role

is preferred but not essential and training is proivided. Excellent communication and organisational skills Strong customer focus and attention to detail Ability to multitask in a fast-paced environment Competent in using Microsoft Office and management systems A team player with a positive, professional attitude

Benefits

Competitive salary and performance-related bonus 28 days holiday (including bank holidays), rising with service Pension scheme Training and career development opportunities Friendly and supportive working environment
Job Type: Full-time

Pay: Up to 12.21 per hour

Expected hours: 45 per week

Benefits:

Company events Company pension Discounted or free food Free parking On-site parking
Work Location: In person