Job Description

Who We Are

Scorpion Automotive has been a trusted provider of automotive telematics and security solutions since 1973. With a commitment to innovation and quality, we serve clients globally -- from individual vehicle owners to major manufacturers. Our state-of-the-art facility in Chorley, Lancashire, is home to our dedicated teams who support our products and services.

The Role

We're looking for a Customer Service Representative to join our technical team, delivering high-quality customer service and support for our suite of security and telematics products.

What You'll Do

Respond to support requests via phone and email. Guide customers through hardware setup and fault diagnostics. Carry out live troubleshooting. Log and manage tickets using our internal systems.

What You'll Need

1+ year in technical support or customer service. Strong customer service skills. Clear communication, both written and verbal. Good problem-solving and critical thinking abilities. Telematics experience is a plus, but not essential. Based within a commutable distance to Chorley, Lancashire.

Why Join Us

Monday to Friday, with the possibility of overtime. Free on-site parking at our Chorley head office. Be part of a trusted name in vehicle security. Work in a supportive, collaborative environment. Access staff discounts on our market-leading security and telematics products.

Your Impact

As a first point of contact for our customers, you'll deliver expert support and clear guidance that keeps their vehicles secure and connected. Your work will help uphold our reputation for outstanding service, strengthen relationships with customers and our dealer network, and give people the confidence that their vehicles remain protected -- even in the event of a theft.

Job Type: Full-time

Pay: From 26,000.00 per year

Benefits:

Bereavement leave Casual dress Company events Employee discount Free parking On-site parking Sick pay
Work Location: In person