Job Description

Position Overview:

The Customer Service Representative (CSR) plays a dual role in driving programme enrolment and delivering exceptional service to prospective participants. Focused on sales and outreach, this position generates leads, conducts cold calls, and converts inquiries into enrolments for the employability and skills development programme. With a strong emphasis on meeting sales targets, the CSR will articulate the programme's value proposition, address concerns, and guide prospects through the enrollment process while maintaining a participant-centric approach.

Key Responsibilities:

Sales & Lead Generation:

Proactively identify and engage potential participants through cold calling, email campaigns, social media outreach, and community partnerships. Achieve monthly enrollment targets by converting leads into committed participants, tracking conversion rates and pipeline progress.

Participant Onboarding:

Serve as the first point of contact for inquiries, providing detailed information about programme benefits, eligibility criteria, and enrollment steps. Guide prospects through the application process, ensuring a seamless transition from inquiry to enrollment.

Customer Relationship Management (CRM):

Maintain accurate records of leads, interactions, and conversions in the CRM system. Follow up with prospects to address concerns, nurture interest, and close enrollments.

Reporting & Feedback:

Provide weekly updates to the Programme Lead on sales performance, challenges, and market insights. Share participant feedback to improve programme positioning and outreach strategies.

Compliance & Ethics:

Adhere to organisational policies and ethical standards in all sales activities, ensuring transparency and respect for participant needs.

Required Qualifications:

Education:

High school diploma required; Bachelor's degree in Marketing, Communications, Business, or a related field preferred.

Experience:

2+ years in sales, telemarketing, or customer service roles with a proven track record of meeting/exceeding targets. Experience conducting cold calls, managing leads, and closing conversions.

Skills:

Strong persuasive communication and active listening skills. Proficiency in CRM systems and Google products (Forms, Docs, Sheets, Slides). Ability to articulate complex programme details in a clear, motivating manner. Resilience in handling objections and rejection.
The Professional Development Programme with Quilombo UK is a 16-week UNPAID opportunity that requires a minimum commitment of 12 hours per week, Monday to Friday.

QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.

Job Type: Volunteer

Benefits:

Work from home
Schedule:

Day shift Monday to Friday
Application question(s):

Do you have access to a personal laptop or PC? Are you sure you can commit to this job as being a non-paid job?
Do you think you will be able to commit yourself to the PDP programme, implicitly 12 hours per week, for 16 weeks?

Are you currently based in UK?
Work Location: Remote