Job Description

Customer Service Administrator

Location: Watford (Only suitable for candidates in Watford and surrounding areas)

Salary: 27,000 per annum

Job Type: Full-time | Permanent Position

About Us

Avica UK is a rapidly growing supplier of cleaning and catering products. We are committed to delivering high-quality service and are seeking a dedicated and professional Customer Service Administrator to support our continued growth.

Key Responsibilities

- Answer incoming telephone calls and process orders

- Respond to customer enquiries via email and online platforms

- Accurately input orders and quotations

- Manage returns, refunds, and customer updates

- Resolve customer issues in a timely and professional manner

- Provide general administrative support to the team

Candidate Requirements

- Minimum of 3 years' experience in administration and customer service

- Excellent verbal and written communication skills

- Proficient in Microsoft Office (Outlook, Word, Excel)

- Strong organisational skills and attention to detail

- Ability to multitask and remain composed under pressure

- Positive attitude and ability to work collaboratively

- GCSEs in Maths and English (Grade C or above)

- Fluent in spoken and written English

- Only suitable for candidates based in Watford or the surrounding areas

What We Offer

- Competitive salary of 27,000 per annum

- 28 days annual leave (inclusive of bank holidays and Christmas closure)

- Free on-site parking

- Staff discount on a wide range of products

- Complimentary tea, coffee, toast, and fresh fruit

If you are a motivated and customer-focused professional based in the Watford area and seeking a long-term role in a supportive and dynamic environment, we would be pleased to hear from you.

Job Types: Full-time, Permanent

Pay: 27,000.00 per year

Benefits:

Company pension Employee discount Free parking On-site parking
Work Location: In person