Job Description

To work as part of a multi-functional integrated team, making and receiving enquiries by telephone, e-mail, face to face, social media and other contact methods, primarily based at the Council's Contact Centre in Winsford, Cheshire unless required to cover other face to face locations. Taking appropriate action to provide an efficient and effective customer experience and act as an intermediary between the customer and service areas. Acting as the first point of contact for customer enquiries across all contact channels including (but not exclusively) telephony, email, forms, webchat, SMS.
Organisation
Cheshire West and Chester Council
Location
Winsford
Job Category
Customer Services
Grade
CWAC NJC - Grade 4
Salary Min
25,185 per annum
Salary Max
25,989 per annum
Hours per week
37
Weeks per year
52.143
Employment Type
Permanent
Closing Date
30/01/2026
Ref No
W4328
Documents
(Word, 30.7kb)
Cheshire West and Chester Council is a place where everyone can Thrive - through our core values of Teamwork, Honesty, Respect, Innovation, Value for Money and Empowerment.
The position will be responsible primarily (but not exclusively) for handling incoming contacts from tenants who reside in the council's social housing stock with a long-term view to train and deliver other existing services. To ensure residents are able to access Council services and provide information to residents and also, when required, covering face to face locations. We are looking for individuals that will be part of a friendly team that is focussed on providing fantastic service and proving added value to the local community.
You must have excellent communication skills with the ability to effectively engage with customers and colleagues (internal and external. Have experience of working in a Contact Centre or face to face environment with the experience of multi-channel contacts. You must have great attention to detail, time management and be flexible.
For more information please contact Rachel Webb at
To find out more information about what it is like to work for Cheshire West and Chester Council including our rewards and benefits please see
No candidate will meet every single requirement - if your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!
Cheshire West and Chester Council are committed to equality and diversity in employment. Please see the for more information.
Cheshire West and Chester Council have adopted a Local Living Wage for our employees which means that all employees will receive a minimum of 12.60 per hour for all contracted hours.
For any technical enquiries please email and quote job reference number in all correspondence.

Skills Required