Job Description

Job description

At Energy Angels, we're on a mission for all home moves to be powered up by us! Our innovative free service aims to remove energy related issues and reduce costs for landlords and home movers.

We take pride in our friendly team and supportive culture. If you're looking to be part of a purpose-driven company where your work truly makes a difference--this is your opportunity.

As a Partner Support Team Member, you'll be the friendly first point of contact for our customers, resolving tickets quickly and within SLAs, keeping them informed every step of the way.

Key Responsibilities:

Serve as the first point of contact, bringing energy and enthusiasm to every call. Maintain a professional and caring demeanour, ensuring positive outcomes for all callers. Your excellent service will inspire customers to leave glowing reviews. Handle queries via telephone and email, troubleshoot tickets, and ensure swift, first-time resolutions. Strive to exceed targets and proactively seek continuous improvement. Ensure all data entry and note-taking are accurate and comply with the latest company standards and data legislation. Collaborate with team members to share best practices and support each other in achieving team goals. Participate in training sessions to stay updated on industry trends and company policies.

About You:

Previous experience in the energy or social housing sector is preferred but not essential.

A minimum of 2 years of customer service experience in a call centre or office setting is preferred.

Driven to achieve the right resolution on the first attempt, always seeking the most effective solutions efficiently. Highly organised, self-motivated, and able to work independently. Great attention to detail with a strong focus on providing excellent customer service. IT literate with a good working knowledge of Microsoft Office and comfortable navigating various online software programs. Excellent communication skills are essential; you should be able to address customer queries clearly, confidently, and professionally. Strong work ethic and willingness to support call and online queries throughout the day. Ability to adapt to changing priorities and handle multiple tasks simultaneously. A positive attitude and a willingness to learn and grow within the company.

What we offer

Salary 26,250 & performance related bonus

Hours 37.5 hours a week - Monday to Friday 8.30am - 5.00pm Private Health Care Full in-depth training, both at start point and at regular intervals throughout your progression.

Benefits:

Company pension Private medical insurance Hybrid Working 23 days annual leave + holiday reward scheme Holiday Purchase Scheme Bonus Scheme Monday to Friday -No weekends
Ability to commute/relocate:

Wolverhampton, WV2 4AT: reliably commute or plan to relocate before starting work (required)

Don't just take our word for it...We take pride in our dedication to fostering a strong community. We encourage you to reach out to our organisation to hear first hand feedback from our employees call 01902 585500.

Job Types: Full-time, Permanent

Pay: 26,250.00 per year

Benefits:

Casual dress Company events Company pension Private medical insurance
Experience:

Customer service: 3 years (required) Phone etiquette: 1 year (required) Microsoft Office: 1 year (required) Data entry: 1 year (required)
Work Location: In person