Job Description

The Soleil Group is a dynamic, growth-focused organisation dedicated to providing best-in-class warehousing, logistics, and supply chain solutions across the UK and Europe. The company offices are based in Wrexham, North Wales.

Due to growth, we are currently recruiting for:

Customer Service Representative

to join our team, reporting to the Customer Service Manager.

This predominantly admin-based role would suit an enthusiastic candidate who is detail oriented, proactive and passionate about assisting customers through their ordering process. Strong organisational skills and the ability to multitask and prioritise workload is essential. Previous CS and order processing experience would be highly advantageous.

The applicant should ideally have experience in duties listed below and be able to use the reporting packages.

Key Responsibilities:

Liaising with UK & EU Customers / Franchisees Customer Quote & Order Processing via Soleil online platform or email Dealing with customer enquiries such as order and stock related issues Transport Booking and liaising with nominated transport partners and courier services Liaising with our Warehouse & External Partners Dealing with Customer Complaints Processing Customer Orders, Invoices, Returns and Credit Notes General Admin / Internal Data Maintenance

Desirable Qualities

Experience with Sage X3 Experience with Microsoft 365 including Outlook, Excel and Teams Basic customs knowledge (Export / Import) Basic knowledge of international freight / shipping Experience of working with customers outside of the UK

Why Join Us?

A supportive and collaborative work environment. Hybrid working model (onsite 2 days per week in our Wrexham office). Competitive salary and benefits package.

Hours:

37.5 hours a week

9am to 5pm Monday to Thursday (half an hour lunch break)

8am to 4pm Friday (half an hour lunch break)

Job Type: Full-time

Pay: 25,000.00 per year

Benefits:

Casual dress Company events Company pension Free flu jabs Free parking Health & wellbeing programme On-site parking Work from home
Experience:

Customer Service: 2 years (required)
Work Location: Hybrid remote in Wrexham LL13 9AE