Job Description

Role Overview

We are currently seeking a highly motivated and customer-oriented individual to join our team as a

Customer Service Advisor

. This role is suited to someone with a strong background in customer service, ideally within a luxury brand or similar environment and a genuine passion for creating outstanding customer experiences. Working as part of a collaborative team, you will help manage the daily operations of the department while building meaningful relationships with our valued clients.

Key Responsibilities

Respond to customer enquiries via phone, email, and other methods in a timely and professional manner Build rapport and maintain strong relationships with customers, ensuring their satisfaction with the Haddon brand Handle complaints and complex queries with sensitivity, efficiency, and a solutions-driven approach Ensure accurate and timely order processing, with proactive follow-up to confirm successful delivery Collaborate with internal departments - including Sales, Logistics, and Product Teams to deliver seamless customer experiences Anticipate potential service issues and take proactive steps to resolve them Identify opportunities to upsell and cross-sell products that enhance the customer journey Monitor service quality, gather feedback, and contribute to continuous improvement initiatives Support customer satisfaction initiatives alongside the Sales team Other duties as required to support the department and the wider business

Person Specification

1-2 years of experience in a customer service role, ideally within a luxury brand or premium retail environment Exceptional written and verbal communication skills Strong critical thinking and problem-solving skills Excellent organisational abilities and multitasking capability in a fast-paced environment High attention to detail and commitment to service excellence Passion for luxury products and the customer experience Self-motivated and collaborative, with the ability to work well under pressure Willingness to work weekends and holidays when required
Job Types: Full-time, Permanent

Pay: 22,880.00-29,201.65 per year

Additional pay:

Bonus scheme
Benefits:

Company events Company pension
Schedule:

Monday to Friday Weekend availability
Ability to commute/relocate:

Yarm TS15 9AE: reliably commute or plan to relocate before starting work (preferred)
Experience:

Customer service: 1 year (required)
Work Location: In person

Reference ID: HAD-CSR