Job Description

Join a Team That's Passionate About Making Lives Better!
At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We're looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!
Interacts with customers/ customer information on a daily basis, promptly responding to all inquiries in a courteous and efficient manner. Provides information to customers about product features. Helps customers when they are faced with problems or need information and/or ensure customer information is updated accurately.
What You'll Do:
Join a Team That's Passionate, Dynamic, and Thriving!
At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We're looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!
Work Model: Hybrid (combination of in-office and remote work)
Office Location: 389 Argyle St, Glasgow G2 8LR
Job Title: Customer Service Representative
As a Customer Service Representative, you will interact with customers on a daily basis through various communication channels, in order to promptly respond to all inquiries in a courteous and efficient manner. You will provide information to customers and help when they are faced with problems or need information and maintain accurate records of interactions.
What You'll Do:
Inbound and outbound communications with customers through telephone / e-mail / chat / SMS / web-site.
Provide top customer service to help our customers resolve their accounts and offer additional support.
Negotiate payment terms/arrangements if applicable.
Review account status/information thoroughly to understand the customer's inquiry/need.
Respond to inquiry/need and decide upon the most appropriate solution, if applicable.
Understand our clients' products and services to help find the best solutions for the customer.
Document all customer interactions and payment arrangements accurately in the system.
Collaborate with other team members to develop strategies for improving customer service efforts.
Provide excellent customer service while adhering to company policies and regulations.
Champion company core values and other company programs.
Other duties as assigned.
What We're Looking For:
Previous experience in a Collections role is preferred but not required.
You enjoy talking to people on the phone.
You are empathetic, a good listener, and want to help others.
Have a desire to grow and drive your career forward.
Ability to work full-time (37.5 or 40-hours per week) year round.
Office opening times Monday - Friday between 8:30am and 18:00pm.
Experience in a customer service is highly desirable.
Previous experience in finance or call center environment is an asset.
Strong attention to detail and organizational skills.
Excellent communication skills, both written and verbal.
Ability to work independently and manage time effectively in a fast-paced environment.
Computer literate and proficient in using Microsoft Office Suite (Excel, Word).
Why Bill Gosling Outsourcing?
Comprehensive Benefits: ComPsych's - Full 24/7 Employee Assistance Programme; online Gym classes, wellbeing and health platform. Referral programme to earn some extra cash. Birthday Holiday. Modern Apprenticeship programmes available.
Career Growth: We're committed to your development with on-the-job training, professional development, and opportunities for promotion.
Supportive Culture: You'll be part of a collaborative team where your voice matters, and ideas thrive.
Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
Rewarding Work: Help businesses grow while making a real difference in people's lives!
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Ready to be part of something great?
Apply today and let's shape the future together!
By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing's Privacy Policy located here: , and consent to the collection, use, and storage of personal information in accordance with the policy.
Bill Gosling Outsourcing is committed to ensuring equal access and participation for people with disabilities. People with disabilities will be treated in a way that allows them to maintain their dignity and independence. We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements. Accommodations are available on request for candidates taking part in all aspects of the selection process.
What We're Looking For:
INFORMATION SECURITY RESPONSIBILITIES

• Identification of non-conforming processes that impact business services and/or information security
• Any access to data will only be granted to authorized parties based on job responsibilities and employee will disseminate data to others only when authorized by Management.
• Report access privileges inappropriate to job duties to Management for correction and attend Information Security training on policies/procedures when required to do so.
• Attest in writing to knowledge of and compliance with Information Security policies and procedures prior to accessing private or restricted data.
• Role-Based security permissions, as required in Workday

Reports to: Floor Support / Team Leader, Operations / Team Leader Working, Operations / Managing Coach, Operations
Why Join Us?
Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
Comprehensive Training: We offer extensive paid training to ensure you're equipped for success.
Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.
Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you'll build strong connections.
State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
Rewarding Work: Help businesses grow while making a real difference in people's lives!
Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!
Twitter & Instagram: bgocareers
Facebook:
LinkedIn:
Website -
By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing's and consent to the collection, use, and storage of personal information in accordance with the policy.
At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need - just let us know.
Bill Gosling Outsourcing - Where your career thrives!

Skills Required