Job Description

We are Raja UK, an ambitious and innovative leader within the packaging supply industry and part of a large European group.

We are looking for a

Customer Service & Sales Advisor

to join our Customer Relations Centre

The role of Customer Service and Sales Advisor has two core functions, being:

1. Sales Advisor - be responsible for processing customer orders, handling sales enquires and maximising sales potential. You will also look to generate new sales through targeted proactive sales calls.

2. Customer Service Advisor - be fully responsible for handling queries from initial receipt through to successful resolution.

We are looking for someone to work predominantly on the Sales side of the Team who is comfortable with making sales led out bound calls to 'warm' customers.

As a business our core values are centred around 'Doing the Right Thing', 'Being Accountable' and 'Succeeding Together'. As a result we are proud to share a 'can do' and inclusive culture with great opportunities for hardworking and dedicated individuals who wish to develop their career and experience within our fast paced and growing organisation.

This role is a great opportunity to get to know our business and we often see those who join us as Customer Service and Sales Advisors move into other areas of the business or develop their career within the wider Sales Department.

What we would like from you:

As the first point of contact for our smaller customers it is vital that you understand how to take accountability and deliver excellent service while liaising with other areas of the business and our logistics supplier to resolve any challenges quickly. Your really would be 'The Voice of Raja!'

We are looking for a great team player with excellent attention to detail and effective problem-solving skills who is able to communicate appropriately with customer and stakeholders alike.

It would be great if you have experience in communicating proactively over different channels. Our customers contact us in any way they chose which means you will deal with anything form incoming calls, to web chats and web orders through to email orders and enquiries.

.... and if you like to spot opportunities for growth, upselling or referring to the regional sales team, we encourage you explore that as well! It is a perfect way to build skills for a future career within sales.

What you will receive in return:

Excellent career advancement and personal development opportunities. As part of our sales team, you will join our 'Raja Academy' ensuring that you are equipped with all of the product knowledge and skills to succeed in your role.

You will be working for a trusted and secure brand with an outstanding culture where doing the right thing for the customer sits at the heart of all they do.

Job Type: Full-time

Pay: 26,000.00-27,500.00 per year

Additional pay:

Bonus scheme
Benefits:

Company events Company pension Cycle to work scheme Free parking Life insurance On-site gym On-site parking
Schedule:

8 hour shift Monday to Friday
Work Location: In person

Reference ID: CSSAJULY2024