Job Description

Job description

About PJH

Since 1972 we have sourced and supplied bathrooms, appliances, sinks and taps to our customers throughout the UK, from large multi-site retailers to independent retailers and house builders.

PJH is part of the Globe Union group of companies with offices in 7 countries, across 3 continents, we benefit from support across all areas of the business which adds further strength and expertise to our already strong set of skills.

Together we're better

Our brand is far more than just a logo and a few colours, it represents who we are, what we stand for and how we're different to other companies. And the biggest part of our brand is our people. Whether answering phones, delivering orders, making sales or even the first person our guests see when they walk through the door, our brand will affect your job and how you do it.

We believe that working together with our colleagues makes our working environment a happier and more productive place to be, and working together with our customers builds stronger partnerships, strengthens sales, and allows us to grow together and improve our potential.

Together we're happier

We want to be the best for the people who make us better every day. That's why as a member of the PJH team you can enjoy a wide range of benefits alongside an unrivalled amount of support, flexibility and learning:

All employees receive a minimum of 22 days holiday entitlement (pro rata) excluding bank holidays

You can buy up to 5 additional holidays a year (as long as it doesn't exceed 30 days in total)

Additional holidays are accrued based on length of service

All employees receive an extra day off for their birthday

Pension through our partnership with AVIVA.

Death in Service Benefit

Dedicated on-line learning platform

Christmas gift voucher

Bathroom and appliance products at cost price

Your friends and family can get bathroom and appliance products at trade price

Contributory healthcare scheme through our partnership with Sovereign Healthcare

Cycle to work scheme

Get Togethers with your team with prizes up for grabs and a business update from the CEO

The role

We truly are at the forefront of the Bathroom industry, providing quality products & world class service to the retail market.

We are currently looking to grow our team by recruiting for a

Retail Customer Service & Sales Advisor

Reporting to our Retail Contact Centre Manager you will initially be based at our flagship site at i54 Business Park, Wolverhampton.

The role will involve supporting PJH's retail market position by proactively ensuring we maintain our commitment to "FIRST Choice Customer Experience" from order processing through to delivery and aftercare.

Additionally, we are looking for an individual who is great with our customers and our products in equal measure. The role demands an analytical approach, a keen eye for detail and the ability to remain calm and concise when working at pace. You will be able to Identify defects, review imagery and be able to understand technical information and diagrams, all to find the right solution in support of our customers.

You will benefit from an all-encompassing induction period, and enjoy continuous training and learning, all to help you become fluent in all-things PJH. Our heavy investment in systems, software and processes means you'll always have the tools and the time to deliver the best possible service. The right person will bring with them empathy, outstanding communication skills and a desire to succeed.

Key Responsibilities and Duties

Build and maintain relationships with all customers by providing an efficient service.

Answer incoming calls in a timely manner, adhering to robust call quality standards.

Process customer sales orders and returns accurately, swiftly and in-line with company policy.

Support customers with invoice, credit and account queries.

Provide fast and efficient end to end customer support in the event of post-delivery enquiries, organising replacements, spare parts and liaising with manufacturers.

Understand, record and share customer feedback in line with process to support continuous improvement.

Work together (Together We're Better) to achieve and exceed team and personal key performance indicators.

Maintain accurate and detailed notes in relation to all customer interactions.

Identify and investigate technical issues and recommend solutions.

Quality checking products within the warehouse. This can involve some manual handling and lifting (training will be provided)

Supporting product compliance in line with the company standards.

Identify possible areas for improvement in technical processes.

Maintain technical reports.

Liaise with product managers where necessary.

Always conduct yourself in a positive and constructive manner in line with the company's core values and behaviours.

Perform any other duties as reasonably expected.

Experience:

Customer Service: 1 year (Desired) Fast-paced working environment (Desired) Sales and/or technical support (Desired)
The role will be supported by a full induction and training programme.

Hours: Mon-Friday 8.30-17.00

Job Type: Full-time, Permanent

Pay: From 24,000.00 per year

Benefits:

Additional leave Company events Company pension Cycle to work scheme Employee discount Gym membership Life insurance On-site parking Sick pay Christmas gift Scope for some flexible home working
Schedule:

Monday to Friday Work Location: Wobaston Road, Wolverhampton, WV10 6QB
Job Types: Full-time, Permanent

Pay: Up to 25,500.00 per year

Benefits:

Additional leave Bereavement leave Canteen Company events Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Free fitness classes Free flu jabs Free parking Health & wellbeing programme Life insurance On-site parking Referral programme Sick pay
Work Location: In person