Job Description

Vacancy - Customer Service & Sales Assistant

Location: Leeds

Reports to: General Manager

Type: 37.5 Hours per week, Permanent

Start Date: August 2025

About the Role

This is not your average front desk gig. As our Customer Service & Sales Assistant, you're the beating heart of our student residence - the first smile they see, the go-to problem solver, and the person who makes 'home away from home' actually feel like it. Whether it's welcoming new residents, helping them settle in, or giving a tour that makes someone say "where do I sign?", you're here to make every interaction matter.

We're a people-focused business, and this role is all about that. Real connection. Real community. Real vibes.

What You'll Be Doing

Customer Obsessed (in a good way)

Create memorable experiences for our students from day one Be a friendly face at reception, answering questions with empathy, patience and a smile Resolve problems quickly and kindly

Sales Superstar

Show off our stunning building like it's your own Pinterest board Convert leads into bookings with confidence and charm Support your GM in smashing occupancy targets and beyond

Team Player Energy

Jump in and support your team with open days, social events and more Get involved in community management, whether that's helping run building events or using our app to boost engagement Work closely with our General Manager to keep everything running smoothly Bring positive vibes and a "let's make it happen" mindset to every shift

Who You Are

You care about people. Like, really care You're confident, warm, and genuinely helpful--someone others naturally trust You've got experience in customer service, sales, hospitality or just being an all-round legend You're proactive and can think on your feet (bonus points if you're good at winging it under pressure) You're digitally savvy, you know your way around emails, calendars, and maybe even a property system or two

Why LUNA?

LUNA is growing fast, and we're not just here to provide beds--we're here to create belonging. We're bold, energetic, and a bit rebellious when it comes to traditional student living. We believe great people build great places, and that means giving you room to grow, thrive, and do your best work.

You'll get:

Supportive training and mentorship Real career progression opportunities A strong, experienced and reliable dream team to work alongside A role with purpose, where you actually make a difference

The Nitty Gritty

37.5 hours per week Some weekend work will be needed, but we'll always balance things out Based at your LUNA property, expect the odd trip to HQ or other cities (travel expenses covered)
Ready to join a people-first business that puts community, character, and kindness above all else?

Apply now. We can't wait to meet you.

Inclusivity at Torsion Group

At Torsion, we understand that everyone is unique, and we value the diverse ideas, experiences, and perspectives each individual brings to the table. We strive to create a workplace where people from all backgrounds can show up, be themselves, and contribute to meaningful work.

When we hire, we're looking for more than just a job title; we're seeking the full person: the insights, the experiences, and the drive that make you you. Because we believe that building great things starts with building a great, inclusive team.

GDPR

Your shared personal information will be stored and shared by email or a printed copy with hiring managers in relation to any open vacancy for which you wish to be considered.

Join Our Award-Winning Team at Torsion!

Job Types: Full-time, Permanent

Pay: From 25,500.00 per year

Benefits:

Additional leave Company pension Cycle to work scheme Employee discount Enhanced maternity leave Life insurance Referral programme Sick pay Store discount
Work authorisation:

United Kingdom (required)
Work Location: In person