Job Description

Job Overview

The purpose of this role is to deliver exceptional customer service and efficient dispatch operations while driving sales growth through excellent account management, training, and relationship building.

This role bridges the operational and sales functions, ensuring that Made for Life Organics customers receive a seamless experience from order through to delivery, while also supporting the growth of spa and retail accounts in line with the company's brand values and financial targets.

Duties

Deliver

first-class customer service

to retail, spa, and salon clients via phone, email, and in person - building relationships that strengthen loyalty and drive sales.

Manage and nurture accounts

, handle enquiries and orders, and support training initiatives to grow brand awareness and engagement. Oversee

dispatch and fulfilment operations

, ensuring orders are processed accurately, stock levels are maintained, and logistics run smoothly. Work with finance to ensure

timely invoicing and payment reconciliation

. Support

production and quality assurance

, maintaining compliance and contributing to continuous improvement projects. Handle

administration and reporting

, ensuring records, systems, and documentation are up to date and accurate.

Skills

Integrity, confidence, and professionalism. Excellent communication and interpersonal skills. Numerate and commercial Strong awareness of wellness and sustainable business values. Enthusiasm for the Made for Life Organics ethos. Flexible, proactive, and solutions focused. Enjoys driving sales and service excellence. Detail-oriented and organised. Full, clean driving licence essential. Good sense of humour and team spirit!
This role offers an engaging environment where your organisational talents and logistical expertise will be valued. We welcome applicants who are eager to develop their skills within a small supportive team at a multi award winning B Corp company dedicated to delivering outstanding customer service.

Job Types: Full-time, Permanent

Pay: 24,479.00-24,570.00 per year

Benefits:

Canteen Company pension Employee discount Employee mentoring programme Paid volunteer time Sick pay Store discount
Ability to commute/relocate:

Truro TR1 3FF: reliably commute or plan to relocate before starting work (preferred)
Education:

Certificate of Higher Education (preferred)
Experience:

Customer support: 1 year (preferred) Customer relationship management: 1 year (preferred)
Location:

Truro TR1 3FF (preferred)
Work Location: In person

Expected start date: 05/01/2026