Customer Service Specalist

Flint, Flintshire, United Kingdom

https://www.mncjobs.co.uk/company/michael-page

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Job Description

This permanent position as a Customer Service Specialist in North Wales offers an exciting opportunity to oversee customer service operations within the industrial and manufacturing industry. The role focuses on managing customer relationships effectively and ensuring service excellence

Manage and lead customer service operations to ensure client satisfaction.
Serve as the primary point of contact for customer inquiries and issues.
Coordinate with internal teams to resolve customer concerns promptly.
Oversee the maintenance of accurate customer records and data.
Monitor and improve processes to enhance service delivery standards.
Provide guidance and support to team members within the department.
Prepare regular reports and metrics for management review.
Ensure compliance with company policies and industry regulations.

Work for Global Manufacturing BrandHybrid Working Opportunity
A successful Customer Service Specialist should have:

Experience in customer service roles within the industrial or manufacturing industry.
Strong problem-solving and organisational skills.
Excellent communication and interpersonal abilities.
Proficiency in managing data and generating reports.
Capability to lead and motivate a team effectively.

The company is a well-established, mid-sized organisation within the industrial and manufacturing sector. It is committed to delivering high-quality products and maintaining a focus on customer satisfaction.