Job Description

Position: Customer Service Specialist (6-12 month FTC with the potential to go permanent)
Location: Abingdon (OX14)
Salary: 22,000 - 25,000
Hours: 37.5 (hours to be worked flexibly Monday - Friday between 08:00 - 18:00 and 1 in 4 Saturdays 09:00 - 16:00)
Experience: Customer Service, Customer Experience, Premium Product, Call Centre, Telephone Experience
The Opportunity:
Thompson & Terry Recruitment are working alongside a well-known and respected global client, who are looking to recruit an enthusiastic Customer Service Specialist, to join their Abingdon based team.
As Customer Service Specialist, you will be responsible for managing a high volume of inbound and outbound calls from retail customers, and dealing with all enquiries, after sales and resolving any issues (technical faults with products, delivery delays etc) Therefore, suited to candidates who are calm under pressure and passionate to problem solve and find a solution for all customer enquiries and issues, whilst adhering to our client's premium reputation.
The successful Customer Service Specialist must be passionate about offering ultra-high-end levels of customer service and go above and beyond to manage the customer's entire experience (from initial enquiry to resolution), ensuring customer retention and satisfaction.
The Company:
Thompson & Terry Recruitment are working with a well known and global premium brand, who are looking to recruit an outstanding Customer Service Specialist to join their large and modern offices based in Abingdon.
Our client really invests in the professional development of their staff and actively encourages all their employees to move around the business as well as progress in terms of seniority, so definitely a great place to build a career.
In addition to the professional benefits our client rewards their staff with flexibly, strong bonus scheme, 25 days holiday (+bank holidays), a subsidised restaurant and a healthcare scheme, as well as many other benefits.
Requirements:

• Dealing with and providing exceptional customer service over the telephone
• Ambitious about building a solid career within customer service
• Motivated to problem solve and find solutions for all customer enquiries
• A genuine desire to offer customer service excellence and build outstanding product knowledge

Thompson & Terry Ltd, trading as Thompson & Terry Recruitment (thompsonandterry.co.uk) are an Abingdon based recruitment agency specialising in placing candidates into jobs in Oxford and across Oxfordshire. We typically source candidates for Sales, Marketing and office administration jobs. No terminology used in this advert is intended to discriminate on the grounds of race, religion, gender, age or sex.
PLEASE NOTE: Due to a high volume of applications, if you have not heard from us within 5 working days, unfortunately, your application has been unsuccessful at this time.
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Thompson & Terry Limited. Registered Office: The Lambourn, Wyndyke Furlong, Abingdon, OX14 1UJ. Thompson & Terry Ltd, trading as Thompson & Terry Recruitment is a Limited Company Registered in England 09175439.

Skills Required