Job Description

Company:

Exertis UK

Salary:

Between 23,875 - 26,000 DOE

Location:

GB, BB12 7BF

Contract Type:

Permanent

Date Posted:

19 May 2025

Description:

Job Title: Customer Service Specialist

Company: Exertis UK

Salary: Up to 26,000 base + 1320 bonus per annum OTE

Location: Burnley, BB12 7BF (hybrid working, Monday to Friday, 9 am-5:30 pm)

Contract Type: Permanent

Description:

Are you looking to take your customer career to the next level in a fast-paced, supportive, and rewarding environment? Join our team at Exertis UK as a Customer Service Specialist, where you'll be closely linked to the customer service team carrying out day to day responsibilities but also be responsible for all reporting for the team.

As part of the team, you'll:

Build and maintain strong relationships with customers and internal stakeholders

Provide advice, guidance and assistance to customers and stakeholders.

Complete all customer service based administrative tasks.

Complete daily, weekly, monthly reporting, run SAP reports

Manage our data dashboard

Leverage training and mentorship opportunities in house with regular management supervisions and guidance from our L&D team in order to grow your knowledge and expertise and progress in your career.

Why Join Exertis?

At Exertis, we believe that together, we can achieve more. Our inclusive culture celebrates diverse perspectives and encourages everyone to turn challenges into opportunities. You'll have access to:
Tailored career development paths designed to help you thrive.

Employee resource groups, including Women at Exertis, LGBTQIA+, and more.

A vibrant and collaborative workplace where your voice matters.

What We're Looking For:

You're someone who thrives in a fast-paced, results-driven environment. To excel in this role, you'll bring:
Excellent Microsoft Excel knowledge Interest or experience in PowerBI is preferable

Experience in a customer service, office based background

Strong communication and relationship management skills.

Resilience, curiosity, and a proactive mindset.

A willingness to learn and embrace challenges.

Your Rewards and Benefits:

We recognise and celebrate hard work at Exertis. When you join us, you'll enjoy:
25 days of annual leave, with the option to purchase more.

Paid time off for your birthday and volunteering opportunities.

Comprehensive parental leave packages and well-being programs.

A supportive and inclusive environment where your growth is our priority.

Flexible Work Options:

While this role is based on-site in Burnley, we're open to discussing flexible work arrangements and will support them if they benefit our customers, our business and you.

Selection Process:

Our selection process is designed to ensure a smooth and thorough evaluation of candidates. Once we receive your CV, our team will carefully review it to assess your suitability for the role. Shortlisted candidates will be invited to a telephone interview with the recruitment team, providing an opportunity to discuss your experience and skills in more detail. Following this, you may be asked to complete online testing to evaluate key competencies relevant to the position. Successful candidates will then proceed to a formal interview process, which can be conducted online or in person, with the hiring manager.