Job Description

Alexander James Recruiting is seeking a high achiever with a passion for Customer Service to work for a leading provider of sporting goods. The position requires an individual looking to really add value to the customer experience and drive positive change to create processes that help the company be proactive with customer's. With a competitive basic and bonus opportunity this is a great opportunity for customer service focused professional seeking a new role.

Responsibilities

Dealing with various customer queries over the phone and digitally and react in good time to resolve such issues

Be proactive in learning from specific situations and put processes in place to ensure the business is in a more proactive position so that less customer issues happen in the future

Improving the customer retention rate

Increase the number of Trust Pilot and Google review and build on the brand's already strong reputation

Where possible, upsell the companies sporting good to existing & previous customer's

Requirements

You must be a high performer within the customer service world and be seeking an opportunity where you want to add huge value to an already successful business. Experience of e-commerce or similar is highly advantageous as is a passion for sport but ultimately you need to be the type of individual who takes their role seriously and is prepared to react to issues out of hours where required. However, our client is seeking an individual who can build strong customer service processes to ensure less issues need to be reacted to in the long term and ultimately improve the customer experience. Strong rewards are available for the right individual.

Benefits

Competitive basic salary (up to 45k for the right individual)

Strong Bonus opportunity based on set KPI's

Potential work from home opportunity 1 day per week

Company Events

Free parking on site

Strong working environment with a positive and vibrant culture

Employee discounts on goods

The Company

Our client is a well-established, global and highly successful niche provider of sporting goods, known for its dynamic and engaging approach to sports content. The company is committed to fostering a collaborative and innovative work environment, offering ample opportunities for professional growth and development. After many successful years, the business is now seeking a Customer Service Specialist to continue its growth and build on its customer experience.

To find out more about this opportunity, please get in touch with Alex Hopkirk on 07557658751 or email to jobs@alexanderjamesrecruiting.co.uk Alternatively refer to www.alexanderjamesrecruiting.co.uk for our latest jobs.

Alexander James Recruiting takes GDPR seriously and our privacy policy can be located via our website. Your data will be handled carefully and only with your consent.

Job Types: Full-time, Permanent

Pay: 35,000.00-45,000.00 per year

Benefits:

Company car Free parking On-site parking Sick pay
Work Location: In person